Shipping Policy
Last Updated: August 12, 2026
At Eat Fishwife, we work to process and ship orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
During periods of high order volume, promotional events, holidays, or unforeseen circumstances, processing may take additional time.
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
2. Shipping Destinations
We currently offer shipping to eligible addresses within the United States.
Some locations may have shipping restrictions or may not be serviceable by certain carriers. If we are unable to ship an order to the address provided, we will contact you regarding the available options.
3. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times will be displayed during checkout when available.
Typical delivery time after an order has been processed is approximately:
3–7 business days
Delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, holidays, and other circumstances beyond our reasonable control.
4. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, promotions, and other applicable factors.
If a free-shipping promotion is offered, the specific terms and conditions of that promotion will apply.
5. Tracking Information
When tracking information is available, it will be provided to you by email.
Please allow some time for tracking information to become active after the carrier receives the package.
Once an order has been handed over to the shipping carrier, tracking updates are controlled by the carrier.
6. Delivery Delays
While we work with shipping providers to deliver orders within the estimated timeframe, delays may occur.
Possible causes include:
- Severe weather
- Carrier delays
- Holidays
- High shipping volume
- Incorrect or incomplete addresses
- Transportation disruptions
- Natural disasters
- Other circumstances outside our reasonable control
A shipping delay does not automatically qualify an order for a refund or cancellation.
If your package appears to be significantly delayed, please contact our customer support team with your order number.
7. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you contact us before the order has shipped, we will make reasonable efforts to update the address when possible.
Once an order has shipped, we may be unable to change the shipping address.
If a package is returned to us because of an incorrect or incomplete address, we may contact you regarding reshipment options. Additional shipping charges may apply where permitted.
8. Lost or Stolen Packages
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking:
- Your front door or mailbox
- Around your property
- With household members
- With neighbors
- With your local carrier
You may also contact the shipping carrier directly using the tracking information provided.
If you believe your package has been lost or stolen, please contact us so we can review the situation and determine what assistance may be available.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the damage
- Photographs of the damaged product
- Photographs of the shipping package, if available
We may use this information to investigate the issue with the carrier and determine an appropriate resolution.
10. Missing or Incorrect Items
If you receive an order that is missing an item or contains an incorrect product, please contact us as soon as possible.
Please include your order number and a description of the issue so that our customer support team can investigate and assist you.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.
Once an order has shipped, it may be subject to our Return and Refund Policy.
12. Multiple Packages
Depending on product availability, inventory location, or fulfillment requirements, an order may occasionally be shipped in multiple packages.
If your order is shipped separately, you may receive multiple tracking numbers.
13. Delivery Estimates
All delivery timeframes shown on our website are estimates.
We are not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, holidays, or circumstances beyond our reasonable control.
The shipping date and delivery date may vary from the estimated timeframe provided at checkout.
14. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us.
Eat Fishwife
Email: support@eatfishwife.com
Phone: +1 497-083-4361
Mailing Address:
8101 Vaughn Road
Montgomery, AL 36117
United States
When contacting us about an order, please include your order number so we can assist you more efficiently.