Return & Refund Policy

Last Updated: August 12, 2026

At Eat Fishwife, we want you to be satisfied with your purchase. If there is a problem with your order, please contact our customer support team so we can review the issue and determine the appropriate resolution.

1. Food Products

Because many of the products we sell are food products, food and seafood products generally cannot be returned once they have been shipped or delivered for health and safety reasons.

We may provide a replacement or refund when a product:

Arrives damaged
Arrives defective
Is spoiled or otherwise unsuitable for consumption
Is materially different from the product ordered
Is missing from your shipment
Was damaged during transportation

Please contact us as soon as possible after receiving your order if you experience any of these issues.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery.

To help us investigate the issue, please provide:

Your order number
Your name and email address
A description of the problem
Photos of the affected product
Photos of the shipping package and packaging, if applicable

Depending on the circumstances, we may offer:

A replacement product
A refund for the affected product
A partial refund
Another reasonable resolution

The final resolution will depend on the nature and circumstances of the issue.

3. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.

After reviewing the order, we may provide a replacement or refund for the incorrect item.

Please do not dispose of the product or packaging until we have had an opportunity to review your claim, unless the product is unsafe to consume.

4. Missing Items

If an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and identify the missing product.

After reviewing the order and shipment information, we may send the missing item or issue an appropriate refund.

5. Change of Mind

Because our products include food and seafood products, we generally do not accept returns simply because you changed your mind, no longer want the product, or ordered the wrong item.

If you have not yet received your order and would like to cancel it, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipping.

Cancellation cannot be guaranteed once an order has been processed or shipped.

6. Non-Food Merchandise

If we offer non-food merchandise that is eligible for return, the product must generally be:

Unused
In its original condition
In its original packaging
Returned within 30 days of delivery

Certain products may be excluded from returns where permitted by applicable law.

Please contact our customer support team before sending any merchandise back. Unauthorized returns may not be accepted.

7. Return Shipping

If a return is approved for an eligible non-food product, we will provide instructions regarding where and how to return the item.

When the return is due to our error, such as sending an incorrect product, we may provide a return shipping solution where appropriate.

When a return is requested for reasons unrelated to an error on our part, the customer may be responsible for return shipping costs where permitted by applicable law.

8. Refund Processing

Once an approved refund is issued, the refund will generally be credited to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear on your account.

We are not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions.

9. Shipping Charges

Original shipping charges may not be refundable unless:

The order was canceled before shipment;
The order was incorrect due to our error;
The product arrived damaged or defective; or
A refund of shipping charges is otherwise required by applicable law.

10. Refused or Returned Shipments

If an order is refused or returned to us because the customer provided an incorrect or incomplete shipping address, failed to accept delivery, or otherwise caused the shipment to be returned, additional shipping costs may apply.

Refund eligibility for returned shipments will be determined based on the circumstances and applicable law.

11. Exchanges

Because many of our products are food products, we generally do not offer direct exchanges of food or seafood products.

If you receive an incorrect, damaged, or defective product, please contact us and we will determine whether a replacement or refund is appropriate.

12. How to Request a Refund or Replacement

To request a refund, replacement, or other resolution, please contact us at:

Email: support@eatfishwife.com

Phone: +1 497-083-4361

Please include your:

Order number
Full name
Email address used for the order
Description of the issue
Photos or other supporting information, when applicable

Our customer support team will review your request and respond with the next steps.

13. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Eat Fishwife